• What areas do Campsie Paper Company specialize in?

Campsie Paper Company are dedicated wholesale packaging merchants serving Industry, Retail and Catering Trades. We specialize in 5 main areas:

1. Packaging and Wrapping to Industry, Retail and Catering
2. Printing and Bag Specialists
3. Hygiene Products
4. Disposable  Packaging
5. Tapes, Twine and Ropes

• What are some of the definitions in the terms and conditions(FAQ)?

In the Terms and Conditions (Terms), the following words and phrases shall have the following meanings:

1. "the Buyer" means the person, firm or company who purchase the Goods from the company: Campsie Paper Company.
2. "the Company" means Campsie Paper Company.
3. "Contract" means the contract between the company and the Buyer which shall be deemed to incorporate these Terms.
4. "Goods" means any goods agreed in the Contract to be supplied by the Company to the Buyer.
5. "Place of Delivery" means the place to which the goods are to be delivered.

In the Terms/FAQ, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted or replaced from time-to-time.

• What terms shall the contract use?

The Contract shall be on these Terms to the exclusion of all other terms and conditions, including any such terms and conditions that are purported to be included or applied by the Buyer.

No terms and conditions contained in the confirmation of order, purchase order or other document of the Buyer will form part of the Contract.

• Is it possible to receive samples of products?

Most of our products are available as samples, one of our sales team will be glad to provide you with samples wherever possible.

• Is it possible to receive better prices if  I order in larger quantities?

Yes, please contact one of our sales team if you wish to arrange a special discount price.

• What information do I need to set up a new customer account?

New customers will need to have:

1.  Their company name
2.  Address
3.  Delivery address
4.  Contact name
5.  VAT reg number
6.  Proof of VAT reg
7.  Payment details.

• Are all new account applications agreed?

No, new account applications are subject to status.

• What are the terms for an account?

Strictly 30 days credit are allowed on all accounts from the date of the Company's invoice for the Goods.. Payment shall not be deemed to have taken place until the receipt by the Company of cleared funds. Once a member of our sales team has agreed your customer application you will be issued with a unique Customer Code, which will be used as a reference. We exercise our statutory right tpo claim interested and compenstion charges under the Late Payment of Commercial Debts (interest) Act 1998, as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002.

• How do I place an order?

If you previously have placed an order and have an account, you can place an order via the website, telephone, fax or post and pay by account.  Once your order has been placed you will be invoiced and full receipt will be expected within 30 days. All goods remain the property of the Company until paid for. Customers who have not bought anything within 12 months of order will be requested  to pay in advance.

Risk in the Goods shall pass to the Buyer on delivery. Until ownership of the Goods has passed to the Buyer, the Buyer shall:

1. Hold the Goods on a fiduciary basis as the Company's bailee.
2. Store the Goods separately from all other goods of the Buyer or any third party in such way that they remain indentifiable as the Company's property.
3. Not destroy or deface any identifiable mark on the Goods or their packaging.
4. Maintain the Goods in satisfactory condition insured with the Company's interest noted on the policy and hold any proceeds of such insurance on trust for the Company and not mix them with any other money.

• Is it possible to purchase goods without an account?

Yes, as long as your goods are paid for in advance.

• What are the Tax Charges?

Orders placed from within the UK face normal VAT charges to be added on at 17.5%. All orders from EC countries outside of  the UK face Vat Notice 703 rules.

• What delivery schedule can I expect?

Unless otherwise agreed in writing, the Place of Delivery shall be the Company premises and the Buyer shall take delivery within 7 days of the Company notifting the Buyer that the Goods are ready for delivery.

On most orders we offer next day delivery on all stock items to Northern Ireland and the Republic of Ireland. Mainland UK orders can expect delivery within 3 business days. Please note our delivery times are between 9am-5pm, Monday to Friday. Deliveries for outside of the UK will depend  on the class of carriage and the chosen destination. Certain bespoke items may take longer.

Any dates specified by the Company for delivery of the Goods are intended to be an estimate only. If no date is specified for delivery of the Goods, delivery shall be within a reasonable time.

Subject to the other provisions of these erms, the Company shall not be liable for any loss, whether direct or consquential, economic or loss of profits or otherwise, arising directly or indirectly out of any  delay in the delivery of the Goods nor will any dleay entitle the Buyer to terminate or rescind the Contract unless the delay exceeds 60 days.

• What happens if the item I want is not in stock?

We will back order items for you if they are not in stock, which should be delivered or ready for collection within three working days. However on the very rare occasion that this is not possible, we will contact you giving you the option to cancel your order.

• Do I have to pay for shipping and handling?

All local deliveries are free to the North West of Ireland for orders over £50. For all other orders there maybe a minimal charge, reflective on your location to us, prior to dispatch one of our sales team should inform you of the amount, giving you the option to collect or deliver.

• Can I return goods I am unsatisfied with?

In the unlikely event that the goods you recieve are wrong, damaged during transport or faulty we will (where possible) directly replace the goods or provide you with a credit note. If you have ordered or recieved the wrong goods and have them replaced you will be refunded or charged the difference in cost. All returned goods will only be accepted if they are in the same condition that they were delivered in. Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm .

• What warranty on the Goods is provided?

The Company warrants that the Goods are of satisfactory quality.

If the Buyer wishes to make a claim under this warranty, the Buyer shall give written notice to the Company within 30 days of the discovery of the defect and give the Company a reasonale opportunity to inspect the Goods in question.

The Company shall not be liable for any breach of warranty if the Buyer Makes any further use of the Goods after giving such notice or alters or repairs the Goods without the agreement of the Company.

The Company's liability under the warranty shall be limited to repairing or replacing the Goods in question or refunding the price of such Goods.

• Do Campsie Paper Company have a Privacy Policy?

Yes, Campsie Paper Company do not share buyer information with any third parties.

• What happens in the case of a Force Majeure?

If either party is subject to an event of Force Majeure, that is circumstances outside its reasonable control, including but not limited to war, fire, industrial disputes or civil commotion, it shall notify the other and the first party's obligations under these Terms shall be suspended until it notifies the other party of the end of such event of Force Majeure.

If any part of these Terms (FAQ) is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms which will otherwise remain in full force and effect.